****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Georgetown social security administration office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
Directions: Northbound traffic take exit 261a (Andice/Lake Georgetown, sun city) southbound traffic take exit 262 (andice/lake georgetown, sun city) go east to Austin ave and take a left. Go to Parkview and take a right. (directions from i35).
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (877) 531-4699 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
I spent about 3 hours waiting on the phone in 2 days. The Alabama office is horrible. Say they are closed, no reason to be closed and then the voice mail is worse. I left a message, expected call back, been 2 days and no call. Talk about non-essential they are. If I wanted to do all my business online for it to be stolen I would but I want a person (prefer alive) to speak to.
Like all the other reviews I have been hung up on after being on hold for so long! So unprofessional!
Excellent!
The sign on the door says they are closed. So where do we go in the short term until this office opens back up?
It is so hard to find out anything about your social security benefits you have to wait on the phone for so long.
Am having the same problem as other reviewers. Have called time and time again and after waiting ~15 or more minutes, the line clicks then goes dead. When you call the national number you can usually get a live human after a long wait, but then they say I need to speak to my local office which is Georgetown, and they can't or won't give me any hints or tips about breaking past this phone tree from hell.
Why have I been hung up on 4-5 times--waited 10-15 minutes each time. This month of waiting/advocating / to get my insurance reinstated after A MISTAKE made in y'all's payment center.
Trying to make an appointment for services they only provide in office. It would certainly be nice if after 4 tries of waiting over 20 minutes each and being hung up on they would actually answer the phone.
I have called the Georgetown office over 100 times in the last 3 months. I am kept on hold until minute 18 or 19. At that time I am told an operator will be with me. After about 30 rings the automated voice comes back on and says I will have to call back and hangs up. I need to make an appointment. What do I have to do to get an appointment?
I read all the bad reviews on trying to get appointments and information over the phone. I too have been trying and failed.
I filed an application for a Social Security number at the Georgetown office. Although more than 2 weeks have passed since my application, I still have not received my social security number.
Although more than 2 weeks have passed since my application, I still have not received my social security number.
Such a waste of our tax dollars. Refer to - Refer to - Refer to - ........ No accountability. This company and it's employees would never survive the real world.
44+ minutes on hold... SO FAR!
I patiently waited on the line for over an hour for someone to answer. I was calling to make an appointment to update my personal information. When someone finally picked up, the woman on the phone would not let me make an appointment which I was very confused by. I questioned why I couldn't make an appointment and she told me I should ask in person at the office and then proceeded to hang up on me. She was very unprofessional and rude. I waited or over an hour to get someone to pick up my call, which I expected and completely understand, but in less than 10 seconds on the line with someone, I was hung up on.
Hello, I am trying to book an appointment for Georgetown location.
I’ve applied for Social security payments online and it said I need to provide copies of my last W2 and marriage certificate. I need to make an appointment to bring these docs in but can’t get through on the phone.
This office is impossible to reach. The sign on the door says they see people by appointment only. But I have tried for DAYS to get someone to answer the phone. And, when I tried to call the 800 number (800-772-1213) and after a few rounds of 'we will be with you shortly' the next message is to call back another time.
Have just spoke with Ms. Sanchez: WOW, what a great representative she is for Social Security. Efficient and got things done while I was on the phone :) Many thanks.
I called this afternoon after 2:30 and waited several times on hold. I either got cut off after being on hold for at least 15 minutes or got into a loop of it ringing for the next operator, who never came on after 30 minutes of ringing.
NO ONE answers the phone. I get HUNG UP on every time I call. There is not one employee available to help me schedule an appointment, which I am also UNABLE to do online. This is the WORST service I have ever encountered.
I am experiencing the same issue as described below. I call the 800-772-1213 listed on the right hand side of this page. I did wait 32 minutes. My questions were answered.
I've been trying to get on the phone to get some information and make an appointment. I recieve a busy tone or just silence when I call. I do not know what to do next.
Having the same issue as everyone else. They wont answer the phone and cant get an appt, cant help in person.
No response to calls, hangs up after 30 plus minutes of hold / no email to write to. Everything is blocked without a social security number and it is a bottle neck at this point in time.
I've called multiple times and no one answers the phone and there's not a voicemail to leave a message.
I have tried for 30 days to contact SS to make changes due to my wife death on 12/1/2021. Have call over 20 times with waits over an hour and no one answers the phone. This is BAD, someone in charge needs to do something about total lack of service.
I been trying to contact the social security here and I am always on hold then after 5 to 15 mins the phone hangs up on me and the toll free number no one answers the phone maybe I need to send a fax ?
No response to calls, thus cannot get an appointment.
Can’t get anyone on the phone so I drove to Georgetown in person and building was open but only a sheriff was there. He said building is closed due to coronavirus and appointments only. So I called the number he told me and still couldn’t get anyone. But Medicare office next door was open and I visited with them for a moment and got some information that was helpful.
Literally tried to walk in because no one will answer their WORK PHONE and got turned away because I don’t have an appointment…. KINDA HARD TO MAKE ONE WHEN IVE TRIED MULTIPLE TIMES AND JUST GET HUNG UP ON.
This particular office refuses to see anyone who doesn't have an appointment, but never answers the phone for you to schedule an appointment. They have hung up on me 10 times after waiting 20-30 minutes each time.
I have done everything required of me and more. My daughter who is severely disabled has now lost her Medicaid because of this office's incompetence. I have faxed them multiple faxes of information they say they need to speak with me that they never get, I have had a social worker fax them multiple times and that same social worker uploaded the documents to their server and they don't have those either, I have called other local social security offices and had them call a back line and request appointments which they fail to call when scheduled, I have gone down there in person and dropped off documents in a drop box because the security guard won't let you in the building, and I have called the federal number. Georgetown does not answer the phone. This office needs to beeshut down.
Absolutely terrible that no one picks up the phone and no one wants to do their job at this location.
District manager is hella scary to talk to over the phone. He does not clarify things when you don't understand something. He acts dismissively when you ask questions. Did not get anything that I needed done.
I did a name change and dropped off my driver's license and passport. I received my driver's license and passport back. The problem is that SSA STILL SHOWS MY OLD NAME and I still cannot get anybody to answer a phone call. It just rings busy. Where are our tax dollars going here?
I need to do a name change on my social security. I can’t make an appointment, or get a phone call.
They don't answer phones, return calls, make appointments or open mail. So how can we as a community do something about this?
Mail has been slow so I did not receive any letter stating I had an appointment to speak to a social security representative. Received a phone call with voice message saying that I missed my appointment. And I called immediately back and I have not been able to get through to anyone except the automated service. The automated service has dropped my phone call 5 times. How can anyone get help or try to get into their appointment if nobody answers the phone
Why don’t you answer your phone. I’m trying to check on info I just sent among along with my passport.
Is the mail drop box available in the Georgetown office, to bring something I have been mailing every month?
Every time I call the local number I wait for an extremely long time just to be hung up on over and over again.
Called multiple times, different days and hours they don't answer the call, that is ridiculous! I called Austin office, they answered and asked my address and told me they can't schedule an appointment and I need to call Georgetown office, I told they don't answer any call, you got to an automated voice that says 'they are busy and I need call later and bye bye'. I am paying my taxes but SSA is not doing their job. All business are now opened, schools are going to be 100% opened, governor is not imposing any restrictions to any business but SSA does not want to work, even remotely. Absurd.
I have been trying to correct my date of birth with Social Security for 1 1/2 years now, and cannot get an appointment to have this corrected. They want me to send my original drivers license or passport to them, but they can't assure that I will get them back. This is insane. If I send my drivers license, how do I drive? And I am absolutely NOT sending them my passport. Something needs to be done for getting things of this kind taken care of.
Representatives refuse to answer the phone and instead you get a hour of automated "thank you for your patience" just to get hung up on because nobody will answer.
ABSOLUTELY RIDICULOUS. Waiting on the phone for an hour and then they hang up on you. When I don't even have an hour to wait on the phone. I have been trying to change my last name since October of 2020.
Is there a timeline as to when the Georgetown offices will be opening again? I have been trying to change my name since my wedding. I am not able to mail in the required documents and be without a driver's license for that long. This has been a very long and frustrating process to get get a hold of anyone.
I am trying to figure out to schedule an appointment to replace my SS card that I lost but I don’t know how to do it, how do I schedule my appointment?
I am trying to figure out to schedule an appointment to replace my SS card that I lost but I don’t know how to do it, how do I schedule my appointment?
Amen to all of the reviews. Can't something just be simple and assist those in need!
I called the Georgetown, Tx number for help, repeated pressing in too many numbers to get to right extension, then only after a couple minutes wait the recording asked the same question on what number to press in for what I needed, then it said something to the effect that my call couldn't go thru and hung up on me. Why could I not wait longer on the phone? I have same issue trying to set up my ss account, it doesn't like something, seemed like my middle initial, so i left it out, still didn't work and now I am barred from trying till tomorrow.
I need to apply for SSN for my kids, how do I apply for the same? My both kids have ITIN now. We have green card holders and plan to apply citizenship and hence we need SSN for my kids.
They really need to get their act together. There is so much conflicting information everywhere. you call the local office, they say things are appt only, the website implies you can walk in and just have a longer wait, then when you call the 800 number, they say all social security office are closed. Trying to call the local office is a waste of time since no one ever picks up and you are unable to make an appointment online. There is a drop box with no info as to what it can be used for. Good luck getting anything done here,,,
Recently divorced after 33 yrs. I need list of documents to bring to SSA office in order to apply for new monthly benefits.
I got married back in 2020 but I have been unable to change my name since offices have been closed. I can't get anyone on the phone to explain the process and it cannot be done online. I would love it if we could make appointments online whenever this office opens again.
Tamara is a rude SSI rep... Lord! Was cutting me off and wouldn't let me finish... I had to hang up because I was getting pissed. Like why do you work there if you have no patience...
We've been waiting since November of 2020 to find out why our disabled son's SSI was suddenly stopped. They don't answer the phone. I have been able to reach agents in other states that tell me they cannot see from his records why his payments were stopped. They all emailed the manager of this office to contact me, but no one ever did. We just received a letter from them this week, that they were stopping his payments. Finally, after five months, we have an explanation, but it was based on incorrect information. Now we have to start the process of appealing their decision. How we will ever be able to schedule an appointment with a human being when they don't answer their phone, I can't figure it out.
I called 3 times now telling them that I got someone else’s documents returned to me and not my own and still have yet to receive my documents important documents like my license my birth certificate and marriage license and my application that has my address and social security number on it. I’m pissed off it was a problem on there end to begin with and still have yet to fix it.
I’ve been trying to get my benefits since December 2020 every time I’ve called there’s been three people that have good customer service everybody else has been extremely rude we are now at April 13 of 2021 my case is still not taken care of it’s still in the process I keep trying to get somebody on the phone I keep trying to speak to a supervisor by the name of Amanda she will not return my phone calls I left several messages on her extension and I cannot get a return phone call Which is all I want.
What address do I send my documents to for a name change due to marriage?
Unable to talk to a representative...the automated response says all representative are busy and hangs up my call to them.
The absolute worst service. The employees show no desire to want to help, they are rude. I wish I didn't have to use this particular office for any given reason. Highly disappointed.
I read the reviews.. I too needed a new SS card with my new married name.. I sent in a return label ( like they asked for ) first of all and my passport, birth and marriage certificate to Georgetown. I was so nervous but I received my new card in the mail and UPS sent back my originals . That was 11/20 and now I am in the process of enrolling for Medicare. Yes it can be frustrating to be on hold, getting dropped calls etc but anytime I have spoke to anyone from the Georgetown office or even SS I have been treated very nicely and the service I received has been wonderful. I totally appreciate what they do for a living and let them know that! I can’t imagine having a job 5 days a week where you are cussed out, yelled at or flat out treated so unkindly because they are closed in person right now. Taking out your frustrations on another person is just not right! I get frustrated too but it’s not their fault and I keep it to myself and still have a lovely interaction with whom ever I’m speaking with. I’m waiting for a call back as I am writing this and I’m asking God for it to be a blessed day! Thank you to all those who are customer service reps!
No way to get ahold of anyone. Needed to change my name due to recent marriage and I have not heard back from anyone. I mailed my original documents (DL & marriage license) and no confirmation that they were received or anything. You would think that they would because they are original documents.
I have tried to get a hold of someone in the Social Security office in Georgetown Texas location and it takes me straight to the National number calls center and they can’t help me. I have never received my son Social Security card since he was born and I sent in all documents even my drivers license that I need for other things in life besides driving! I can’t even file my taxes! I’ve head the worst experience with the social security representative then any other gov company.
Really need to get some assistance here. I am trying to get a replacement social security card for my son and mailed documents over a month ago. When I call the local number it routes to the national number and no one is able to help. This is absolutely ridiculous! The staff is rude and very unhelpful.
I tried speaking with a representative and was told he could not help. When I asked to speak to a manger, he told me my chances of receiving a call back were 0. I told him that was fine and I’d like to leave a message anyway. He then hung up on me.
I sent my s.s. document for a name change. Along with my passport and marriage license on November 16th. I needed the name change by next month. I received my paper work back and UPS said it was not delivered.
I spent 2 hours trying to speak with someone at the Georgetown office. I spent each call 15 min. before it goes silent. I have no clue what is going on over there, but yall need to figure out a better way to take phone calls since that is now how yall are doing most business.
Great website very helpful
I just now spoke to an agent who is very RUDE. We pay taxes in this country and I feel like being treated very low by this social security agent. VERY BAD experience!!!
I just had the best experience on the phone with a young lady, she was so kind and so helpful. I really wish I would have remembered her name, but thank YOU!
I can’t open my account on line..... Do I need an appointment?
I just got done speaking with a representative on how to go about changing my name due to recently getting married . This was by far the WORST service I have gotten in years . She spoke fast , and interrupted me every time I tried to clarify the information. She then told me that she had a two minute limit and that it wasn't her fault that I couldn't get the information in that time frame and proceeded to hang up in my face . I then called back to gather the incomplete information , and I then again received her . However this time I asked her name (Louise) and asked for the information and she was much calmer. I took that opportunity to ask if they were able to see who I spoke with last, she said no , I proceeded and ask "so you guys do not keep record of these calls?". She then came up with an excuse so I went ahead and told her that I would like to file a complaint on the agent I spoke to and proceeded telling her why . She said it wouldn't help if I didnt know the name of the agent so I finally revealed that I believe it was actually her and she gave in and admitted it was . So I explained to her she could've went about the conversation a better way and I would like to be transferred to a supervisor. She made an excuse that they were busy taking calls and that she could give me his extension. I wrote down the extension and told her I also have done customer service for over 10 years and sometimes it can be stressful but we still have to be clear accurate and professional . She went on to say that she's been doing customer service for over 35 years . (How comfortable she was hanging up and being rude shows her complacency that has grown on her over the years ) We then hung up and I called the number back to used the extension to the supervisor and by my surprise (not really) It was invalid . I NEVER file complaints for the most part I like to leave good reviews because great customer service is hard to come by , but this call took the cake for me . Please be sure to do a quarterly review of these calls thats being recorded . I would hate for an elderly or disabled person who are waiting on benefits to be treated like this by a customer service agent who is suppose to be helping them . Thank you for listening!
Buenas tarde hice el cambio del social security de mis dos hijos y solo le pusieron el apellido del padre y el mio que soy la madre no viene reflejado y necesito corregir este error somos recientes.
Hello. I got married just before quarantine and would like to change my name on my social security card. Can someone tell me how during this Covid time?
Are you opening for in-person service on May 4th,2020, since state of Texas is opening for business May 1st?
I need to change my name back to Gibbs on my SS card and I have tried to call you and make an appointment is there any way I can do this on line because of the carona virus that has shut people down? I'm 61 and will be 62 in 5months after divorce I would like to see if I can get half my husband's ss.reason being he didn't want me to work out side the house,
I am trying to make an appointment to change my last name on the SS Card, tried to call several times, but without success. How can I make an appointment? Thank you,
I would like to make an appointment to apply for disability due to a recurrent cancer Uterine Leiomyosarcoma ( compassion qualification ). I already am receiving my social security benefits. I am currently working part time, self employed hairstylist.
Just got off the phone with a Georgetown SSA rep. I had called hoping I could make an appointment, but she offered to answer my questions and even though I suspected that that was a waste of her time and mine, she turned out to be extremely helpful. She was friendly, professional, patient, and really nice to talk to. Highly recommend calling this office with questions or concerns. Suggest writing out your questions in advance so you are clear about what you need -- that really helps.
I received a call from Georgetown Social Security 0n Saturday August 3 at 1640m and call was interrupted and did not receive the message.
Wonder if your office has any interpreter for deaf people in Georgetown, TX for checking up only friend's SSDI and medicare matters
Went in person to the Georgetown office without an appointment. Expected to be there for hours. There were probably 60 people waiting. In total, I was there just over 1 hour. Pretty good I think. The young man assisting me was awesome. Really spent time to listen to my every question. Provided very clear and understandable answers. Wasn't rushed at all. If I ever need to back to the Georgetown office, I hope I get this person again. I am very happy with the service provided. Thanks a million.
I am having lots of problems with them first i get told my wife makes to much and i tell them how if we are struggling and they tell me to get a divorce I asked if there was a way to speak to a manager or if I could appeal it because I cant pay whatever is owed back and still got told no and to get a divorce after a few months finally i get a chance to appeal they had set it up for a Thursday I believe I told them I can't go I can only make a Friday only day I have transportation to go over there so the rescheduled but for Tuesday instead I feel they don't care and are discriminating that I am part of the lgbqt community and that is not ok.
I need to replace my card
No help what so ever first time ever having to get a replacement ssn card and I have never felt so discriminated when I got there the security guard kept badgering me as I did something wrong once I walked in he kept getting on me yet everyone else was way out of place and after all that still found the time to keep walking by me even though I stayed away to avoid any interaction with him and he kept putting his hands on his gun every time he walked by me as if I were such a threat he felt he had to intimidate me i left as soon as got my receipt I will never go back and deal with type of harassment shame on him
I need to change my address. How do i do that?
I agree with the last comment. Making an appointment on-line is basic stuff nowadays. Why pay people to make the appointments manually?
We just spoke to Wazan at the Georgetown, Tx. He was AMAZING! We (mom and I) called due to my father passing. Wazan was clear, concise and completely helpful. What a great experience. Regards, Christiane Standlee
Provide a way to make an appointment rather than waiting an hour on line.
There is a supervisor at the heorgetown, tx social security office that deserves recognition. He is absolutely the most helpful and caring person I have ever encountered. He really seems to care about your situation. I sure hope ssa realizes this and gives this young man the cresit he deserves. He is extremely knowledgeable about his job and treats you like you matter. Thank you Peter. We need more people like you. Please don’t let the government jade your perspective. You are appreciated.
Great service. The call-in people were very knowledgeable and helpful during the two times I called in the last month. They answered every question I had, and I'm happy I was able to take care of this without the need to schedule an appointment. Thank you.
I took my minor child to replace his social security card. They opened the offices 10 minutes early. Were helpful with anything people needed. The facility was clean and organized. What I would like to rave about was the customer service representative we worked with. I do not know her name, but she greeted us and was very nice. My son, who is 16yo, and I both appreciated that she addressed him in meeting his needs instead of deferring to me. He greatly appreciated the amount of respect shown as he is learning how to navigate the adult world. Thank you! The entire visit took us 30 minutes.
Called to make an appointment so that I won't have to wait for hours to be seen only to be told that the appointment calendar is closed for the MONTH. Wow, this is only the 3rd of the month. And, why can't you sign up for an appointment on-line. Why do we have to wait several minutes to speak to someone. It would be much more efficient for everyone. Thanks
Why would SSA decrease a single father's SSI amount when his rent amount is higher than his regular SSI check not to mention his electric, phone or any other bills he may have and raising a young daughter? That is completely wrong. Hi can not work because of his disabilities. How is he suppose to raise his daughter on the little amount he does get and getting very little of any other assistance. Affordable or low income housing is so full and hard to wait for. One more thing no wonder why there are so many who suffer from depression who relies on the government programs. This makes me so angry and seems too hard of a problem for anyone but perhaps the president to fix. Make him and his cabinet give up some of their pay to help people who suffer like this. Please please please help my friend.
Calling your office is problematic when the automated system will not allow the ability to proceed beyond initial prompts. The system states operating hours which I am clearly within, and the appearance the automated function has NOT been disabled at the start of another duty day. This issue now requires my making a 20 mile drive to speak to someone instead of using the phone, very unprofessional for a governmental office dealing with such important facets of peoples lives.
Could not possibly be any WORSE, No customer service whatsoever. Called several times to try and set an appoitment per theu won web sites instructions and they refuse to take a call for that or answer the phone FAIL
In my several dealings with the folks in this office, whether on the phone or in person, All of them have been very polite, courteous, and helpful. They may be government employees, that we seldom thank or appreciate, but they are trying hard to do a very difficult job.
Called this office at 9 AM. Spoke to a helpful person. Got appointment within 2 minutes.
I, too have experienced difficulties calling the office. I live in Pflugerville and work in the school district- hours that overlap the hours the office is opened. I have called at least 20 times trying to figure out where my replacement social security card is, how much longer I will have to wait (I applied and paid for it over a month ago) Every time I end up being hung up on after a recording tells me that there is no one available to take my call. I realize there is a limited number of personnel, but would it be possible to have a messaging service or email system of some kind to reach out? It is difficult for working people to take time off work to drive out there...
Terrible. Waited on hold for > 15 minutes then recording said hang up and call back. Office hours are limited and difficult to get to for those of work.
It is impossible to call this office. The line is always busy and you cannot wait for the next agent or leave a call back number. Service is VERY POOR. Getting help is impossible!!!