****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Holyoke Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Location directions: CORNER OF DWIGHT & HIGH STREET - SECOND FLOOR NEXT TO CITY HALL- PARK IN REAR OR AT METERED PARKING ON HIGH STREET ENTER THE FRONT OF THE BUILDING ON HIGH STREET
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 877-480-4989 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
Springfield MA Social Security Office
Springfield MA Social Security Hearing Office
I have called multiple times, kept waiting and nobody would pick up. Call kept being dropped. Would like to schedule and appointment and ask questions but it seems impossible. Frustrating.
I have just spent a few minutes with Gorki explaining my problem-he went ‘above and beyond’ the call of duty and after a few minutes he had hopefully resolved my problem. Hopefully I will see the results next week. Gorki should be ‘agent of the month’.
This place is an absolute joke. Ive been trying to get information on how to get a replacement SSC for day's now and the women I spoke to on the phone today after being on hold for 45 minutes kept interrupting me, and then hung up on me when I asked her a simple question that I was confused about, there unhelpful staff.
I applied for SSDI on August 15 2019. I was denied and an appeal went through. I went onto the Social Security website and learned I have have been approved. I read the the approval letter which explains the award amounts. The letter states I am approved as of June 2020 and also explains retroactive information. Questions - can I submit medical bills back to the retro start date? Example - I was admitted in hospital in Feb 2020 for 3 days. When does the retroactive for benefits begin. I started process in Aug 2019. I have not received anything yet.
Horrible in every single way.
I called the Holyoke number and it requested that I push #1 for this number and #2 for this number and so forth. After 5 minutes they said ' thank you for calling SSA' and hung up. I did this 4x and got no where
A Mrs S called and ask that I return her call, upon call back I went through a recording numerous times do to the fact that I have a captioning phone and the recording repeated itself before I got done reading it the first time. they told me the office was closed at 2:50 pm then sent me to a phone line with a wait time of 55 minutes.This is ridiculous! Worst time ever. If you know this woman tell her she can not call into this phone without going through a relay service and I do not hear the phone ring so it will do NO good anyway. You want to ask me questions? Mail them to me, plus do not expect me to drive to Holyoke because I can't. Thank you, for ruining my day,
Hello, I'm a nurse that works with a local agency. I am highly disappointed at the poor follow up from from some of the staff at this office (one in particular frankly). I am just being honest. I understand when things get busy, but some times people are REALLY in need of assistance and a very close friend of mine has not been receiving follow up despite trying to contact the office herself countless times. It's really disappointing and can be quite disheartening when you're in a tight spot, with mental health problems, and you can't rely on an individual from a government agency to simply make return phone calls. That's my two cents. Please don't hesitate to reach out to me, I'm a nice person I'm just fed up with the way that this place seems to function regarding those people who need actual help. It's even more difficult for those individuals who require the assistance to speak up for themselves in a productive way- so I feel obligated to speak up for my friend. The person at the Holyoke office who has been delinquent with my friend, her name is Holly- would be really nice if she could make some return phone calls!