Address

705 North Wheeling Rd
Mount Prospect, IL - 60056

Phone

866-931-8350

Fax

(833) 950-3733

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Email Address

bos@cms.hhs.gov

Web address

http://https://secure.ssa.gov

Facebook

https://www.facebook.com/socialsecurity

Twitter

https://twitter.com/socialsecurity

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33 Comments

  1. Jan 24, 2024

    It is impossible to get through to anyone by phone. I have taken off of work to attend two scheduled telephone appointments and they failed to call me on BOTH occasions. Completely incompetent and insensitive to the needs of the disabled.

  2. Aug 25, 2022

    How to iBook an appointment that Mt. Prospect office?

  3. Aug 18, 2022

    I need information on updating my social security. I am a new resident to the Barrington area.

  4. Aug 11, 2022

    I need information on updating my social security. I am a new resident to the Barrington area.

  5. Aug 1, 2022

    This Customer Service is ridiculous. I called and was on hold for 30 minutes then hung up on. I called back 4 times and was hung up on each and every time.

  6. Jul 14, 2022

    It is impossible to get thru: I waited for 45 min only to be disconnected. I need an in-person app't. I cannot apply online because I collect 1/2 of my husband's SS & I am turning 70. This system is incompetent. No wonder government agencies have a horrific reputation.

  7. Jun 22, 2022

    I wanted to make an appointment to confirm my Medicare Coverage B Forms provided 2 weeks ago has been processed

  8. Jun 22, 2022

    Dear Sir/Madam Please do something with answering calls by your agents. When I called and waited for a next available agent, after 15 minutes, call is directed to somebody and automatically cuts -off. I have tried this today three times. What could be wrong with such connection? When I have called main number of SSA, they recommended me to call your office.

  9. May 24, 2022

    I had an interview regarding my benefits for the past period. I sent all the documents that you requested from me and you said that in a month I would receive a written answer. A month has passed but I have not received a letter.

  10. May 4, 2022

    Good morning, I have been calling and waiting on the line to leave an appointment for a change of name for a minor endlessly.

  11. Apr 30, 2022

    Terrible customer service, Called twice and spoke to two different customer representatives about why it has taken close to three months for the review process to be completed for Social Security Retirement Benefits. They had stated that they would look into the matter and notify us once they figure out what is going on. Not sure what the issue is but need some assistance. This is a serious issue that needs some attention.

  12. Mar 23, 2022

    I want to make an appointment for social security benefits in the Mt. Prospect Office in Illinois. I have filled out the application online and I am unable to 'Review & Submit'. I have been calling the 800 number for days and have not spoken with a person yet. I have waited as long as 45 minutes with no assistance.

  13. Feb 2, 2022

    I was put on phone about 18 minutes and some lady picked she explain very clearly and understanding.

  14. Jan 18, 2022

    I want to book an appointment. Please advice how can i get the one as i have request for new SSN as i have just arrived in US in 10 days before. Your help would be really appreciated .

  15. Dec 8, 2021

    I was put on hold for 20 minutes, then disconnect.. This happened 3 times. I received a non reply email, telling me to call and no one ever answers the phone. This is a horrible way to treat people. I have been calling everyday..

  16. Nov 10, 2021

    I would like to make an appt for the mt. Prospect office

  17. Sep 20, 2021

    Impossible to reach anyone… hours and days on phone with no one answering. Why on earth do you not have the names of staff and their extensions on your answering service…. Typical government employees and offices. If this were a private enterprise they’d all be fired!

  18. Aug 10, 2021

    I have been trying to get connected to someone for so long. I called multiple times on different days and no one picks up! This is so frustrating and horrible service. This needs to be fixed ASAP!

  19. Aug 6, 2021

    Could you please tell me the email address to send documents to the Mt. Prospect office.

  20. Jul 13, 2021

    I’ve tried calling this number many times on different days of the week and at different times of day. The number will just disconnect after awhile and it’s impossible to get ahold of anyone or to even make an appointment. It’s ridiculous and extremely frustrating, there has to be a better way to do this.

  21. Jul 7, 2021

    Please answer phones. Have been non stop calling. No one answers.

  22. Jun 21, 2021

    I am trying to make an appointment using the 800 number and 866-931-8350 (Mt. Prospect's Phone) . It is impossible, I was on hold forever, so how can anyone make an appointment. Maybe I will try later after 6 PM.

  23. May 6, 2021

    I have been trying to reach someone at this local office since January. I've called over 7 times on all different days of the weeks, at various times in the day (early, midday, and late). The automated call system has hung up on me numerous times. A few times it transferred my call to the national office, but the representatives there redirected me back to this local office each time, but I still have yet to reach a representative to answer my question. I cannot even schedule an appointment to come in. I've faxed a form to this office twice and have not received any response. I am very disappointed and frustrated by this failure in communication at this office. It has been impossible to get my questions answered.

  24. Apr 6, 2021

    I have a question on how to submit a document that stating I do not need medicare at the moment. I spoke to a rep and said I needed to submit some sort of letter. Thank you!

  25. Mar 29, 2021

    Hi, I took the US citizenship in 2018 and didn’t know that we had to inform the Social Security Office about the new status, but recently when I checked on your website my status showed that I am not yet US citizen, I would like to update my status, so I need an appointment with your office and also let me know what documents I need to bring with me. Thanks, Ruhi

  26. Mar 15, 2021

    I called three times. Twice the system just hung up at about 10 minutes. The third time I waited for 20 minutes. I heard the message that they will connect me. The phone rang, and rang and then the pre-recorded message said that there was nobody to answer my call, good bye and I got disconnected.

  27. Mar 12, 2021

    Calling the Mount Prospect office is so difficult. On 3/12/2021 between 9:30a-10:30 I was hung up on by the phone system twice. In the third call someone answered at the 7 min mark said no problem let me transfer you to claims, I got a voicemail, goodbye. I would love to see the call completed versus calls abandoned/lost. Time to hold Social Security to standard business practices for customer service.

  28. Feb 23, 2021

    I applied on January 8th. But I haven't received it.

  29. Jan 29, 2021

    Is there a mail box where I can drop off a ssn application at the office?

  30. Dec 21, 2020

    Trying to send fax but Mt Prospect fax machine is not responding. Can you help? Thank you

  31. Dec 17, 2020

    I have tried calling for the last week and speaking with someone at the office. Absolutely no one is answering the phone. I have spent probably 10 hours on hold over the last week.

  32. Dec 1, 2020

    dispute hearing for wrong SSI. sent all documents. no response no change. need in person interview.

  33. Nov 30, 2020

    11/30/2020 I was told to fax the Form SSA-44 to the office. Tried 6 times, during the day and late at night. The fax machine does not answer. It either turn off so people would not be able to send anything, or there is no paper creating the same result. I was also told, that if I mail it, it would take a very long time and may not be processed before the end of the year.



Did you see a problem with this listing?

****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.



The Office Is Located on the Southeast Corner of Kensington and Wheeling Roads. the Office Is One Block East of the Southeast Corner of the Randhurst Shopping Center. Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 866-931-8350 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.


How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

Ask a Question






User Questions & Answers





  1. Posted by User onFriday, June 18, 2021

    It is very hard to contact because they don’t answer the phone at once.













  1. Posted by User onWednesday, March 23, 2022

    Yes, it does.

  2. Posted by User onMonday, January 25, 2021

    They do inside the front door









Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
I see a problem with a listing, who do I contact?
If you see a listing problem please just contact us through the comment form below.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple



Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

Closest Area Social Security Offices