****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
The Marietta Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
OFFICE IS LOCATED AT 1415 FRANKLIN RD NEAR THE CORNER OF FRANLKIN RD AND COBB PARKWAY, BEHIND PEP BOYS.
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (800) 772-1213 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
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I would like to make an appointment to update my citizenship with SSA
Impossible to get to someone to help me change my direct deposit from one bank to another. Service is absolutely hopeless and I don’t know where my direct deposit will go as I can’t Alert anyone that I have made this change.
I literally just got off the phone with a woman to discuss my sons social security card and while on the phone with her she barely let me talk ,kept cutting me off and when I tried to explain to her my situation and that I have been trying for over 5 months to get my sons card her voice became elevated and she would not allow me to say any thing. I asked her politely if she could just listen to what I was trying to say and then she proceeded to yell at me and tell me she wasn't about to argue with me that she told me the procedure. I said I was not trying to argue just wanted more information that she was the one trying to argue with me and she hung up on me. COMPLETELY UNPROFESSIONAL. I AM VERY UPSET AND SOMETHING NEEDS TO BE DONE ABOUT THIS IT'S RIDICULOUS. Every time I call these women answering are very rude and lazy. Come on your office is ran by the government that are supposed to help its people not argue or be disrespectful. You don't like your job then find another one.
Had someone call my phone this morning saying my social security number was involved in a criminal case...then asked me to verify my number... when I refused they hung up...just wanted to report it..
I appreciate Social Security guidance support and service I needed all my life do to 2 separate disabilities I lived with, therefore ,I never wasn’t able to work productively thru my life to earn and save monies.Thank You.
Thank you for your service/assistance
I need to make an appointment
My mother has sent an application and my original birth certificate at least 3 months ago. I looked up when am I supposed to receive a new card it states within 3 weeks. Anytime my mother calls you guys state the same thing. I understand that we’re in a pandemic however with my mother giving my original birth certificate and an application months ago I should have received it and I need it urgently.
I was trying to sign up a social security account. While applying, it says I owe student loan and home loan; and ask me information about the loan. Since I don't owe any loan, I typed 0 and my account has been suspension many times. I contact the customer service, they told me I should contact Equifax. I contacted Equifax, they request me subscribe to get my credit information. I created a Equifax account but it doesn't show I have any student or home loan. Social Security Department please correct your information. If there's fraud situation you should also assist me solve the problem.
Need a copy of my reward letter
After waiting for quite a bit of time I keep getting disconnected. I need to make an appointment regarding retirement benefits at the Marietta location ASAP. I would like to retire early next year, if at all possible.
I'm seeing about my social security card I applied for a new card with my maiden name on it I'm recently divorced I got my divorce decree back now I'm getting calls about fraudulent charges on my social security card.
They have bad service and poor management. Their hours say 9am-4pm, I went up there this morning and they weren’t even open on time and I waited til almost 10am and no one showed up. This is rediculous
Please, I need a information. I am moving from Brazil to United States next month and I will live in Marietta-GA next month. I already have some job interviews scheduled, but I need to receive my Social Security. My wife and daughter have already received Social Security, but I did not. We already received the Green Cards. How can I resolve this and obtain the Social Security number so that a company can hire me ? Thank you.
l have been experiencing hostile, rude yelled at bullying mostly by African American women in this office. I was yelled in my ear on the phone by women handing one of my cases. WHY DONT YOU GET A FULL TIME JOB SO YOU CAN PAY US BACK!!! I have reported this discrimination or treated with unprofessional treatment for years without intervention and falling on deaf ears.
Can I come by and drop off documents to restart my SSI?
Mailed reconsideration appeal regarding Medicare termination. How long before I hear from appeal? Should I make appointment for conference? Should I continue making monthly payments to CMS Medicare? Agent said for as long as it takes for reinstatement, I will still owe payments. IS THIS ACCURATE? Thank you.
I can’t report fraud call received 5.50 pm today vi fill in form. Submit and it won’t go through. No after hour help Line when panicking about early eve fraud call. The form to submit says error time after time. I need a ph call please.
I want to commend Mr. Lima, who assisted me in applying for Social Security and Disability benefits. I'm sure almost everyone he sees is impatient, upset, in pain, confused or angry for one reason or another. For me, it was definitely a difficult time - both emotionally and physically. But, throughout our interview, Mr. Lima was calm and efficient and showed me compassion and respect. He not only provided excellent customer service, but I felt, went beyond the required and expected. I greatly appreciated his patience, his work ethic and his dedication.
I need to make an appointment for the office on Franklin Road, Marietta, GA. I would like it as soon as possible.
12-20-2019 I have, in the past 24 hours, received 3 fraudulent calls to both my mobile and land lines from Hackensack NJ 201-218-4016. When I tell them they are criminal scammers they hang up the phone. FYI 770-933-0071=land line
There is no facility to make an appointment using the 800 number, nor is there a direct line to the office. Government efficiency at its absolute finest.
I do not have Medicare
Sherice provided excellent customer service during our visit last week to the Marietta Social Security office. She was juggling the needs of two clients at the same time. She answered our questions about collecting social security benefits clearly and provided insights on how to navigate the social security website. We were called for our appointment in about 10 minutes after arrival for our appointment. The entire meeting went about 2 hours. The office was packed with people, but she was not rushed or impatient with our questions. Sherice anticipated our needs and explained the process thoroughly. We were so happy she was our guide through the complicated process of enrolling for retirement benefits for both of us. If you are headed to this office, I hope you get Sherice to assist you! She is the BEST!
As we got ready to go to the Marietta Social Security office, we read the feedback - and quite frankly, we weren't expecting a very pleasant experience. The office filled up fast and was essentially standing room only by 9:05. We waited about 45 minutes to hear our number called. I must say we were pleasantly surprised and must agree with everything that was said about Sherice in an earlier post. She was very professional and incredibly helpful - heck, she answered questions we didn't even know we had! Everyone in the office was friendly and polite - I've GOT to think this would be hard to do based on some of the comments we heard from customers. It's unfortunate the that customer service personnel are often treated poorly by the customers. Sherice and all the folks there did an outstanding job taking care of our needs and we walked out of the office feeling very good about how things went and what we can expect going forward. Thank you all and God Bless!
I did not receive the September benefits for neither myself or my children. I cannot get a live person on the 800 number.
The customer no service is horrible. Call for an appointment and wait at least 45 minutes - are you kidding me? What's your alternative??? No email, no other way to get an appointment other than hope your cell is charged enough to wait on hold or go down and sit for hours to sign up for SS of which I paid into for 50 years. Something needs to be done to streamline this process. I've been down there on a different matter twice and waisted at least a half day each time. I would imagine someone would be reading this review and be as horrified as I am and do something about it.
We have moved and I need to do a change of address. The SS website would not let me do the address change on line. I called the phone number to my local SS office to make an appointment and the wait time to speak to an agent is 1 hr 30 min. The website says do not just show up at the office without an appointment. So my choices are to wait on hold for 1.5 hrs or drive to office and wait who knows how long.
I have noticed many people who have complained about the service received at this office in Marietta, Ga. I must disagree. I found the office to be run very efficiently. I read what was needed to file for my social security benefits online and made sure I had them all before I went to the office itself. It made me feel secure to be greeted by officers at the door and asked to walk through a metal detector and have my handbag and briefcase searched. It is unfortunate that has become a part of our American life, but hopefully it will stop loss of life, and I feel has become necessary. After taking a number, being seated for about 15-20 minutes, my husband and I were called to the back office. My husband was introduced to Sherice Thomas, who was so very kind in allowing me to sit with him. Once she found out both of us were there to sign up of Social Security benefits, and my husband asked her if she could explain details to both of us, she was very gracious and she took care of the both of us. She was wonderful and very patient in answering our questions, but was very explicit in telling us she could not advise us what to do, but she did give us an explanation of each choice. At our ages we were very happy she took the time to go over everything with us. She is a marvel to be able to remember all the information does. i really don't think I could have filled out the forms online in a more proficient manner. We felt very good about our visit to the Social Security office as we left, I just want to let others know, if you have the information you need with you, try to arrive at mid-morning, (not lunch time, employees must stagger lunch breaks as in any ordinary business) or right after most have had lunch breaks, you should not have a really long wait. We did not make an appointment, but I did call and ask what day was the least busiest. I do the same thing when I want to get a haircut, and not have to wait for a long time. I think if you plan your visit to the Social Security Office, as with any office, makes the entire process go much smoother for yourself and for the person who is there to HELP YOU! I can only speak for the one person who helped us, but if the others are as knowledgeable, well trained and are as kind as Ms Sherice Thomas, everything will work out great, for them, just as it did for us. This fine lady even called the next week to be sure everything had arrived in the mail to us. This is service beyond our previous expectations! Many people complain if things are not what they expect, I find not nearly enough people take the time to commend a job well done! I hope this will serve as a great THANK YOU to all who work in a sometimes thankless job.