****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Viejo Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits.
Determines eligibility and pays benefits to the entitled legally blind.
Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (888) 306-9878 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
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Called the office directly and after waiting on hold for at least 20 minutes they said they don't make or take appointments. I can't believe senior have to go through all this nonsense just to get their questions answered or set up an appointment.
Sometimes a person is forced to call and wait on hold for at least an hour in order to speak with a “snotty” agent with a condescending and curt attitude. They operate with impunity. as what’s one to do if they are curt and abrupt? Talk to their superior? Hell, if it takes an hour+ just to get an abusive agent, how long would one need to wait to speak with a “supervisor?” That is, if an agent would even attempt to find one for you! They can literally “hang-up” on you. Agents know this “power” they have over their callers and often abuse it!
Having to call to make an appointment when no one answers the phone is ridiculous. With the money being wasted by this administration, maybe they should spend some to bring SSA at least into the 20th century let alone the 21st.
My mom needs to make an appointment to discuss the record as her medicare bill is not updated accordingly. She needs a Korean translator. How do I make an appointment at your location or is there any online service? She already talked to someone on the phone after 2 hour-long wait but it didn't help and they suggested her make an appointment in person.
Three weeks ago i sent all the information they asked me for and I've still not gotten my benefits, they hang up on you usually twice when you call.
They hung up on me... I've been trying for two weeks to get my ssi back and it seems i haven't gone anywhere yet...
To Whom It May Concern Id like to bring it to your attention that your employee Logan was very courteous, helpful and efficient when I called in for an appointment. Please thank him for his great service. Sincerely, Sandra
I have tried to call the local Social Security office, as well as 800-772-1213, to make an appointment, but I can't get through to any live person. I was on hold for over a hour, when my call was suddenly terminated. This happened twice.
This is a really bad social security office. Everybody in that office just stare to each other and none of them is willing to pick up the phone. I was in there only one citizen and saw them sitting there doing nothing.
I have to make an appointment to pick up social security card. I tried calling the mission viejo office but after 45+ minutes on hold, i get disconnected. Then I drive to Mission Viejo to make an appointment in person and the security guard literally threatened to 'cuff' me and told me to call. I've been on the phone for another hour now, just standing outside the office, calling the number he told me to call.
Applying for the change of name due to divorce. Walkin or need appointment?
I like to change the bank, how to do that?
Im having problems getting my benefits & phone appts.
Have a letter with reps name and phone number. Have left messages but no return call. Need to drop off confidential and legal documents in person. Cant make an appointment. Dont want to part with my documents by mailing them. Understand being busy but. . . They are working from home right now (per one rep).
Hi, I recently got married and would like to change my last name on my social security card. I do not want to mail in any paperwork because I want to make sure it is given to the correct person. I was on the phone waiting for someone to answer and ended up getting disconnected. US citizens NEED YOUR HELP! Please answer the phone and talk to us because there are other people besides me that need help.
After waiting on hold for over 30 minutes my call was disconnected. All I need to know is can I pick up my sons social security card with having his birth certificate
The fax number is no answer.. how should I submit the documents?
You sent me a letter stating you are increasing my benefit due to a death on my record. But NOBODY HAS DIED. I repeatedly tried to get through to your office, but I just get a loop of messages.
Hello, I need to apply for social security numbers for my children. We have not been able to do that because of COVID. I would like to make an appointment and have been on hold of 30 minutes and then the call was dropped. How do I apply for my children?
When are your drop off times and days.
I sent an Application Form and Visa copy via FAX in order to get a Social Security for First Time.. I would like to know if can get an appointment to present the documents on the office, or to know the next steps.
What is the name of the senior manager at the Mission Viejo office. I have some information on inconsistent and suspicious performance by your staff. I will send a letter only to the senior manager with the questionable information.
My mother, passed away last year. I have been trying to get a tax statement for last year, so that I can have her taxes done. I have tried to get it online and the site won't let me. I have spoke to 3 different people, in which they tell me they submitted the request, after a month, I have not received anything. The last person I spoke to was Joe in the Mission Viejo Office. He was not courteous at all. I doubt he even submitted my third request. when I asked for his last name, he said it was company policy not to give that out. I told him that the previous week I spoke to Ms. Canales, she gave me her last name. He had no comment. Ms. Canales told me the statement would be mailed out the next day. I live in Mission Viejo, I should have gotten it. Today I spoke to Derrick and I requested to speak to a supervisor. Her VM was so low I did not get her name. I left a message, hopefully she will call back.
Thanks to Ms. Stewart for assisting me with my Social Security Claim dispute...Even though It did not come out in my favor, her assistance made me feel that in a couple of years I can have stability in my retirement finances and not the roller coaster of misinformation and confusion that has been the case for the past couple of years since I retired from Public School Teaching. I wish she had been my advisor from the beginning and my case would have been more stable. FYI: It would be advantageous in the future to have all retirees fill out a short form online or mail to state if they will be receiving a pension from another source and how much when they claim Social Security. That way they will have solid documentation instead of a said dispute. My initial agent either gave me bad information or documented my information wrong and now I am paying for it. A simple form on file would have solved that problem. Thank you for reading my review. I still believe Social Security is a GREAT organization and wonderful Safety Net.
I need to update my son's Social Security record for FAFSA. Should I make an appointment? or Just May I visit the your office?
when are you going to reopen the mission Viejo, CA office? Its about time don't you think?
I did not receive my monthly payment this month. I got $45.00 instead of $2,118.30 Why?
I need to get a replacement social security card. The online process did not work for me. What is the latest time in the day i can stop by and start this process at the Mission Viejo, Ca. location? What do I need to bring?
Im 65 years old I need Medicare please thanks
I have been coming to this office monthly since 06/18/19 trying to reinstate my Medicare part B and absolutely nothing has been accomplished. Every single time the SSA employees seem to be spending excessive time between two computer systems/screens they have on their desk but nothing gets done. They all say they send emails. It is waiting on a 'queue'!!! No one takes responsibility. No one cares. Who is the person responsible for the SSA office in MIssion Viejo? This afternoon I was there and the employee told me he was trying to help me? What was his priority? To hold on to my Driver's License and refusing to return it to me because I voiced my frustration on the apathy of the SSA resolving anything. It is a 'loop' of indifference and corruption. Yes, they do not return calls either. .
Unable to make an appointment or log onto my account. What do I do?.
How do I make an appointment? Do you have a local phone number I can call?
I wish to discuss Medicare deductions based on my 2018 income
I am trying to set up an appointment but no matter the time of day I call the recording indicates the wait time is One Hour and 10 minutes. So what kind of service is this? How does one try to set an appointment for this location.?
How do I make an appointment? Sonia Appell
1 HOUR 30 MINUTES STILL CAN'T MAKE AN APPOINTMENT.. VERY FRUSTRATING WAITING OVER 2 MONTHS FOR AN AS ANSWER TO A QUESTION , I CAN'T GET ONLINE. WORST SERVICE EVER......
Wow, 1 hour and 15 min to wait on hold! Absolutely ridiculous, just to make an appointment. WOW. Sad that that's how we run a gov't. Process. We should be better than that. Sad.