****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
Hours: Monday 9:00 AM - 4:00 PMTuesday 9:00 AM - 4:00 PMWednesday 9:00 AM - 12:00 PMThursday 9:00 AM - 4:00 PMFriday 9:00 AM - 4:00 PMSaturday ClosedSunday ClosedLocation: From us 395 take the plumb st. exit and head west. turn right on harvard way. the office is located on the northeast corner of harvard way and vassar st. (please note that we cover two time zones. owhyee, jackpot, wendover, goshute are on mountain time. the rest is on pacific time.) there is a resident station in elko nv located at 350 w silver st (see office code i55 for elko resident station information)
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at 888-808-5481 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
I waited 50 minutes NO ANSWER Sure shows our tax dollars at work
Nobody answers the phone!
I called the number and waited for several minutes to talk to someone and I didn’t have any response. My problem is that i went to get my social more than a month ago and I haven’t received it yet.
I called the number and waited for several minutes to talk to someone and I didn’t have any response. My problem is that i went to get my social more than a month ago and I haven’t received it yet.
How do I obtain my social security card ?
Will my Tribal photo ID and Birth Certificate work to get my social security card a replacement, do I need to make an appointment.
You call the number and no one picks up. I got frustrated and wrote them a letter. Then someone called me and left a message and I called them back to ask a question about coming in when they said and it said it was a non working number? I hope I don't go down there and can't get in the building? The DMV and Library's are open, It does not make sense open up the office. People need to come down.
Awful. I’ve been waiting for someone to pick up my call for two hours and they just hung up on me. I’m trying to schedule an appointment but they’re making it impossible!
I am calling many times a day to get an appointment but no one picks the calls.
Need make a appointment for a new social security card
I need appointment for new card social security
Could i apply for a replacement social security card in Reno if i was born and reside in California?
I need to make an appointment to get a replacement, as mine was in my purse when my purse was stolen. I've already received a Medicare Card, but not a Social Security Card. I would like to go to the office if it is open.
Hello, I need a replacement social security card. Can i set an appointment to do this? and what documents are required?
I have attempted on line registration several times and get as far as the id verify and it will not accept my dl picture. I have also attempted calling for an appointment numerous times and line is always busy.
I filed for ssi in October 2020. What is the delay?
I am a military service member and currently overseas at my permanent duty station. I need to replace a lost social security card. What’s the process in order to get a replacement?
Hi, I have recently moved to Nevada. I need to change my address so the end of year (tax papers) will get to me. Can I change my address on line?
It is very terrible to not be able to contact this office! I have a brother who has worked his whole life and now needs help with temporary disability due to a medical condition. There is no email address listed and the phone system is out of order too, because as soon as I dialed your number, it goes to an irregular sounding busy signal. This is supposed to be an office that serves the public, but we cannot even contact you.
I would suggest avoiding this particular office. There are some staff people at this office who need better training in how to deal with the public.They also need information on how Medicaid operates. Recently I have gotten information from this office that directly contradicts information received from the Medicaid office. If you need help From the Social Security administration, there are other regional offices around the US that you can call. You can also call the national office. I understand that this office may have under staffing issues, but right now I would suggest that people seek out information elsewhere.
There’s no call waiting?! How are we supposed to make an appointment without a queue? This is terrible!
I have called the social security office in Reno and it says all presentatives are busy, please call later
I received a call on 9/30/2020, from phone #630.243.9455, stating my SS# has been compromised in Texas, and if I don't call back immediately,I would be called before a majestrate. This is my final notice as I have been notified 3 times before. Is this true? I did not return # they said. How does the SSA notify people of a problem?
I need to update my address and request my income verification.
TRIED CALLING AND COULD NOT GET THROUGH THE SPECIAL OFFER YOU SEEM TO HAVE.
Mi pregunta es me acabo de casar y necesito cambiar mi apellido de casada que. Puedo hacer para que me atiendan ocupan Citas gracias
I want to ask about social security how much time it will take to send social security card
Hi, Some one called me 10 min ago and said that it is your office. The robot voids said that I have some problems with my SS#. The telephone # of caller was +18007069647. Was it call from your office? Thanks. N
You what would be awesome but not entirely revolutionary? There are some very computer savvy people out there that could help you guys develop a page that would allow us consumers to pick a day and month that we would like to make an appointment! How cool would that be? That way you wouldn't have to hire a person to tak to us! Kinda like right now, but only we have some satisfaction of knowing we might be able to get in to your office within the next year or so. Call me crazy but stranger things have happened. Happy New Year!
Social Security office in Reno is terrible. Should be able to make an appt even if a week or two out. Not a chance. Have to get there an hour early at least and hope to not wait for 3 hrs. Come on USA government - we need service!!
Hi! My name is Samuel from Chile. Last winter I worked at Lake Tahoe as a ski instructor and for that I requested a social security number in your office. Now back in Chile I want to do the tax refund but I can't find my SSN, is there any data kept about me at your computers that might help me out? Please, I really need your help Thanks!
I called 1 800 808 5481. The phone service said the number is not valid in my area. I called 1800 772 1213 and threat time is 1 hour and 20 minutes. I am hard of hearing and sometimes cannot hear my phone ring. And second time I called this number the computer generated voice did not offer call back, all I want to find out is why Medicare us refusing to pay my in office surgery for biopsy which turned out to be cancerous. The doctors office recommended that I call Medicare. I cannot get through. I need help. June Black I would say that govt. Has made things difficult for senior citizens trying to get help. Is there some office in Reno that would help me? I have had a stroke and have difficulty navigating the phone calls with governmental agencies. I would give this review of Govt office a very poor review.
I am trying to make an appointment to come in tomorrow morning.
I'm working for the State of Nevada. I'm 71 years old. September 9, 2019 ---------I will be 72 years old. I'm going to RETIRE, September 6, 2019. How do I get medical coverage? I have Plan B (Hospital).
Hi: Here is a suggestion. There needs to be two (2) lines at the SS office. One line for people over 50 who have paid into social security their entire lives. And the other line for people under 50 who have not been contributing to social security as long.
I need to get Medicare B. Is this the right place?
I have now made 13 calls and left messages so that I can have a review for my SSI I think I did get one call back but the message was so muffled I couldn't tell I am unable to come into the office I have done what my letter says I am afraid to leave for any dr appts, or even get in the shower for fear I will miss her call I don't understand why she can call back I have been trying since 3/14 I even had my lawyer call What am I to do
I've been trying to access my account for the last month. The website won't accept my login info. Then when it does it won't accept the answers to my security questions. Then I get locked out for 24 hours. I can't set up a new account because I already have one. But I can't get into my account to see why I haven't received my money yet and can't pay my rent. I'm really starting to get pissed off. Now, I can't even call for help until Wednesday when my rent is due on Tuesday. I called and talked to a rep 8 days ago who said I could expect my money in 3-5 business days. Still nothing. Can't even get into my account to see why. FIX THE SYSTEM!!!
Why can't we make a reservation for an appointment online? It would save us and you time! Waiting 1 hour 30 minutes is ridiculous.
This phone number is worthless. I have called for days and it says everyone is busy and hangs up. This is not the kind of service you expect from a public agency. Who thought this up? There should be a hold and info on you place in line. Theres a 2 month wait for an appt, you cant call or get thru and walk ins can expect to wait for hours. This is one great way to run a business.. is this just the way Reno is run. Who is the manager there? They need to be fired.
My son was diagnosed with leukemia in July he Is 6 years old I had to quit my job because he has chemo all the time I'm trying to get disability for him if you could call me back for an interview Tonyavaldez1308@gmail.com
I have been calling the Reno office (1-888-808-5481). Have called 5-6 times only to have the recording 'all representatives are busy, thanks for calling; goodby.' My Social Security accounts are all fouled up and I need to see a representative to resolve the problem. The problem is primarily with IRMAA; additionally my medicare premium calculation is not clear. I do not have computer skills necessary to allow me to do this on-line. Please, I need to schedule an appointment. I have not been able to make an appointment or talk to anyone when calling.
If at all possible, will you please mail some on your addressed envelopes to provide to our patients if they need them. Thank you and I surely appreciate it. Have a great weekend.