Address
650 Washington Road,
Pittsburgh, PA - 15228
Phone
(888) 717-1525
Fax
(833) 950-2576
Web address
http://https://www.ssa.gov/
https://www.facebook.com/socialsecurity
https://twitter.com/socialsecurity
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User Questions & Answers
Frequently Asked Questions
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib.
One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are:
Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency);
Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info];
Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and
Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
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I have found these folks to be very helpful and cooperative, both in person, and in any phone calls. I think they do a fine job.
I went in person to the Mt. Lebanon office regarding my disabled child’s account, and the supervisor was so disrespectful. He laughed and rolled his eyes with my concerns, and refused to comprehend the fact that she was due a refund 6 months ago, and it still hasn’t gone through. As a parent, who has had to leave her job due to her child’s health needs, this is so disturbing that this department is there to help people with disabilities and they have a worker like this who laughs in your face.
Been trying to schedule an appointment with a live person in mt Lebanon office Pittsburgh. They told me 3 weeks ago they would contact me by phone and mail the time. Still waiting!
Do I need appointment to apply for Medicare B?
I called, the phone on the other end rang 5 times then went dead. Tried againand got through to a 'We appreciate your patience, please hold for the next agent.' recording. Waited 15 minutes, the a lady answered. After giving my information, the lady answered my question in less than 4 minutes.
What a cluster, I was told to go to the Mt Lebanon office to replace my SS Card. Got there all the lights on no one at home. A guard came out ad told me they work from home, go to the website and schedule a meeting. Where on the website? I don't see anything. I called the number on the door of the SS office to schedule an appointment. A lady answered (while her kid was screaming in the background. I asked if i could schedule an appointment, she told me no, i would have to call 888-717-1525. I said ' this is the number I'm calling'. She hung up. Our gov't at work!
Tried to establish a 'My Social Security' account. Received a 'we cannot verify the information you provided' message. The information that I provided is accurate. Don't know what to do. Respectfully ask for your help. Thank you for your consideration. Bill
Two very unprofessional men answer the phone at this Mt. Lebanon Social Security office. They hang up on people and cause you to have to keep calling back just to get some very simple information, but they just keep hanging up on you. Filing a complaint about these two horrible Mt. Lebanon Social Security office workers seems in order here.
Have been calling the 1800 number for several months requesting a income print out and to request a new card. Every time I call they tell me that they will mail it to me and it will take up to 5-10 business days. That has been since December 2020. Now I called today because I have not received anything in the mail and I am about to be evicted because my housing requested this information and I can not produce it because Social Security employees is not doing their job. I am a vet and should not have to go through this.. The young lady that answered the phone was so unprofessional she was rude and then hung up on me. I am making a complaint to Andrew Saul The Commissioner about the professionalism and the lack or work his workers are doing. And If the managers do not hold their employees accountable for their actions I will make sure that the news will hear everything that I have to say because now I am being evicted behind not having the information that I requested in December
I faxed my paystubs from my temp job. To the office. And the fax line is always busy. And never accept my paystubs.
I have called the Mt. Lebanon office two times recently. Both times the call was picked up in a reasonable amount of time -- 10 minutes once/2 minutes the 2nd time. I know how busy they are right now so was surprised by the lower wait time. The first gentleman who answered was a bit abrupt telling me his co-workers were incompetent and shouldn't have told me to call the Mt. Lebanon office, but he did answer my question and give me a direct line to discuss the concern. The person I spoke with on the 2nd call was great. Very nice and professional. My husband and I went to this office a year ago and the person we met with was fantastic. Other friends/family have all commented on the people who work in the Mt. Lebanon office being great to work with and very helpful. It is great to deal with people who are willing to help (not always the case with customer service in any company, let alone a government office). Thank you.
I called a federal entity asking for help and I was yelled at by some employee named "Greg." He was condescending, arrogant and rude. He kept telling me there was nothing he could do and I would have to wait until the pandemic is over and the offices open back up. That's fine if that's the case, but it was the most unprofessional phone call I've ever experienced. This is a sad representation of our tax dollars at work.
I need to replace my Social Security card as my name is mis-spelled. Is there any SS office in the Pittsburgh area that has face to face service at this COVID-19 time? I do not want to send original documents through the mail.
I called to the SS office in Mt Lebanon today 9/10/20 around 1:30pm. The man who answered the phone was abrupt, rude and seemed in a hurry. I was trying to ask him about getting early retirement and collecting more when my husband retires. I have done my research but the answer I wanted was not specifically found online. When I tried to ask him, he spoke over me and said annoyed, 'I don't have time to figure that out. I am answering lots of calls and you will have to make an appointment' I stayed pleasant and told him that I would be happy to make an appointment. When he told me that I can't make an appointment until I am 3 months before I am looking to retire. I asked, ' so you are saying I can't get this question answered until then?' To which he answered you have to make and appointment. He told me abruptly that I shouldn't retire at 62 because it goes up 8% per year etc. I already knew this and was not asking him this question. He just wanted to get me off the phone. Maybe he had a bad morning but I only call when I can't find answers on my own. A very unpleasant experience.
I called the Mt Lebanon office at 9:05 this am. To early for the employees to be stressed out due to hight volume of calls or customer issues. I was speaking with a Mr Yee (if he gave his real name based on his attitude). He was rude, unprofessional and condescending! I tried to explain my issue and he insisted on repeating his mantra which was “ to let the system do its job and wait”! I had a real concern and wanted to know a little more than that. Thankfully i inadvertently cut myself off when trying to lower the volume on my earbud. I called back and spoke to another person (BOB)who listened patiently to my concern and explained to me what happened and what i should expect as a remedy in the next few days. He was super kind, patient and understanding of my concern. THAT is how Mr Yee should have acted. Thank you Bob. Perhaps you can teach Mr Yee a few pointers on compassion, patience and professionalism. The world (and Soc Sec) need more Bob’s.
When can I collect spouses social security? My husband hasn't collected yet. He will be 66 july21st. What's the best way to get maxium amount?
Good Afternoon, I need to change my last name after marriage however I have been unable to obtain a copy of my birth certificate from England and it’s been almost 7 months since I requested it. Will other ID suffice in order to change my last name on my social security card? Lauren
i changed my direct deposit last month and noticed it hasn't been used.
do I need an appointment to discuss my benefits
Hold on phone 49 minutes no response. Applied for new original card 3 " three" times no response no card applied. October 31 2019. Nothing - government service? In person to mount office- on line- mail !
Although the use of the phone is really a stupid machine so if you have a question, forget about it being answered. But, I need to say that there is an employee who works there who is the greatest. He is unjudgmental, kind, and every interaction I have had with has been extremely helpful. The short of it is he is a nice guy. He has helped my daughter and myself numerous times. I hope his supervisor gets to read this. His name is 'Bob'.
This telephone number is worthless as is the automated menu. There is no local access to just get a simple answer or service. This is a dumb way to do business, but then again, it is a government agency with lifetime job security and who cares about the general public as long as my paycheck keeps coming. As far as asking a direct question, good luck in trying to find an intelligent, live person who wants to do a proper job.
I would like to make an appointment to change my parent's SSA direct deposit from Bank of America to PNC. I hold power of attorney for both. They are both in their 90's with limited mobility.
This number is worthless. It is the same number for all the US. If a human ever answers they seam more like a dumb AI. One with a small number of auto responses. I have logged over two hours and got thru once and the person did nothing but read canned scripts then the line went dead. Not once did she answer a question. I asked over a dozen questions with out one answer. Simple questions like what I will I receive if I retire 01Dec2018 I want to mark this as a 0 but a 1 out of 5 is almost low enough.