****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Prescott Social Security Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (877) 457-1733 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
My 90 year old mother is trying to get information on how to claim the whopping $255 death benefit for her husband and to claim his higher benefit for herself and to set an appointment to do all this at the Prescott office. Hours on hold only to be told to try again later. Unacceptable. This is not the SSA employees fault, they are obviously under staffed. When so many people in this country need jobs, how can this be. I have contacted the Biden-Harris Administration to ask them to hire more people. In the mean time, she needs assistance. Shameful to put grieving people through this.
I am just sitting outside their office right now. On hold now for 40 minutes waiting for them to answer the phone in order to make an appointment.. I was on hold for 54 minutes yesterday.
I've tried calling to make an appointment several times and I am put on hold, until eventually the call will just drop. I am not quite sure what to do as I need to get a SSN in order to start my new job. I am very disappointed in the lack of customer service.
On hold for over 30 minutes and no one answer. Call back and it states all representatives are busy and hangs up. Poor customer service.
I need a new Social Security card. I recently remarried. I completed the form for a new SS card. Do I send a copy of marriage certificate? Can it be mailed local office or dropped off?
Very poor service. Prescott office is only offering services via appointments and attempts to call in to make an appointment you only get a recording and it tells you all'representatives are busy try again later'. So what good is an Office in Prescott when you can only get service by appointment and the ability to make an appointment is via a phone number that only has a recording that tell you they are busy and to try again later, after 15 attempts still can not make an appointment. The recording does say you can go to the SS Admin web site but you cannot make an appointment there. To SS Administrators the year is 2021 and technology offers the ability to on web pages the ability to schedule appointments.
Hi there. My mother-in-law just called to speak with an agent to try to set up an appointment for me, for disability. But she was told the connection was bad. I continue to try to call, when I push 0 to speak to an agent, I’m told no one is available. How can I reach the local office?
I'm trying to call the Prescott office and when I select Zero to speak to the next available agent the recording says unable to complete the call and hangs up.
Called Prescott SS Office to make an appointment regarding the fact someone has stolen SS # and need to verify and report the fraud. They would not make an appointment or discuss the fraud. They said SS doesn't do anything with this and to contact the IRS. They said to call the police. They will not verify whether a name is attached to the social or they are aware this is happening. Unable to make an online SS account because identity can't be verified due to this fraud. Also, requested an activation code from SS which they never sent. He was not willing to help with this as well today. Also, to obtain a copy of social security card you have to mail in your driver's license with the application ('we can't legally tell you to drive without it') - it will take 3 to 6 weeks for them to return your driver's license. If you cannot send your DL then you can go to your doctor and have your doctor verify your identity, write a letter which you can submit. It will take 3 to 6 weeks to get your social security card. So it seems the SS does not need to know if someone is using your social security number. Does anyone else find this disturbing? You should.
I'm trying to call the Prescott office and when I select Zero to speak to the next available agent the recording says unable to complete the call and hangs up.
Just so you know, and you already know, your system of helping people is BAD. You can't get anyone to ever answer. Come on, I would even come to work for ss to help people. All I need is to get Medicare B added to me, so I can get into seeing a doctor. But you guys know how to get anything done in timely factor.
This office is great. They have been extremely helpful and I appreciate it very much . Been dealing with some problems since October 2020 and I called this office in Prescott and they are the only ones who have figured out the problem and are fixing it. Thank you Prescott field office!
I was just approved to receive Widow benefits, but my payment was sent to an account that has been closed for 5 years. I never received my payment and I need the money ASAP.
Always great service. Thank you
I got a letter in the mailbox today saying that my ssi disability wass denied again. This time it said it was denied because when they called me I said I didn't want it. Well that is a fold face out right lie. I never got any phone call or any other kind of of contact from anyone. This just proves to me the all of you government EMPLOYEES don't want to give back to those who have paid in their whole life. If you don't want to do your job and make the calls you're supposed to make you shouldn't be working there. My review gave one star because there's no way to give a zero.
I need to update my user name and password for my social security account. Can I do this online or do I need to make an appointment. I would like to reset with new user name and password. I have tried to get access but have had no success when I try.
I mailed all original documents ATTN: Stacy! She said it would only be around two days. However it has been around 7 days. I can't drive because I don't have my drivers license. I don't have my birth certificate and need to get my new drivers license and new social security number. There has all of the original documents.
I need an appointment to replace my lost social security card.
So hard to get local. Phone number for prescott az