****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
The Santa Rosa Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.
Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (877) 870-6384 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
I need to make an appointment to apply for a name change after my marriage this past Spring. I read on your website that I must apply in person with identification in order to accomplish this. My nearest Social Security office is located in Santa Rosa, Ca. I have tried calling the number listed on your website, but this number does not work. Can you please advice me about how I move forward to handling this matter?
I would like to make an appointment at the Santa Rosa Social Security office. Because I have not been able to get anyone on the telephone to help me or I have not been able to get anyone on your website to help me.
Hola i just got my work permit and need to apply for my Social Security Number what should i do ? I've been calling the ss office in San Rosa with No Success Please HELP Me.
I Just Received my Work Permit but i need to get my Social Security Card,what should i DO ?
I just applied Medicare and I was instructed to bring my documents. Are you currently close to public? When can I bring them in? Thank you so much. Miyoko
I am trying to make a telephonic appointment to apply for retirement SS benefits. I have some questions regarding special wage payments, so I feel it necessary to speak with someone in person versus completing the information on line. Is it possible to set this appointment up with someone from the Santa Rosa Office?
I’m trying To get hold of Mrs. Hatfield at Santa Rosa office. She has been a tremendous help. But it has been calling every month to get my account straight. She has been helpful, but it takes so long to get a call back . I have left 3 messages in the last week. I have Left on her extension. I have trued 5 times today to just talk to another person and the call keeps dropping/ hanging up! Something is wrong with your system.
I HAVE HAD CONTACT W/ SANTA ROSA, CA OFFICE FOR ABOUT 5 YRS FOR VARIOUS REASONS. I HAD OUTDOOR MD APPTS FOR PHYSICAL FUNCTIONS. I HAD APPT TWICE WITH THIS OFFICE AND NEVER HAD A PROBLEM. 3 TELEPHONE CALLS AND EVERYONE HAS TREATED ME WITH UPMOST RESPECT AND ANSWERED EVERYTHING I ASKED.
I have a SS-5 and all the documents to obtain a replacement for my lost social security card. One message said I had to send online and another said I can mail it???? Bob Savlli
Trying to make an appointment for Monday regarding the death of my husband and collecting his social security
Dear REBECCA JEAN WOODRUFF Please call our office before Thursday, February 13, 2020 and ask for Charles Hammonds. The telephone number is 510-970-1561. We need to talk to you about: The month you can begin receiving benefits. Your current or prior marriage(s). When you call our office, please have this letter with you. It will help us to serve you more quickly. Social Security Administration I have been called twice and now an email about what ever this is: But the number comes up as a scam. Is this real?
Need to make an appointment for my husband benefits, born in 1954
I have been trying to get my earnings statement fixed for years!!! It all started in 2010...I finally went into the office 6/27/19, gave them all my info and they said it would be fixed in a couple of months. Have since called back on 8/14/19, and again on 10/21/19 and was told I'd get a call from a supervisor in 1 week. Well, its now 12/2/19, 6 months later, and it is still not fixed! What does it take Santa Rosa office to get my earnings record fixed?
Was on hold waiting to speak with an agent for 12 minutes. Music playing. Then a recording came on saying 'The extension you requested is not available . GOODBYE.' the Call hung up on me.
Been trying to call your office all day. Your phone system does not seem to be working, never did get through to anyone while waiting on several tries. Got hung up on at the end, message saying, no voice mail. You have a local number? I need to make an appointment.
Ms. D., who is a supervisor, is the single most rude individual I have every spoken by phone to. Do the people in the Social Security Administration realize that the taxpayer pays their salary? Her customer skills are non-existent. I have been trying to apply for medicare advantage through Kaiser. I found that because I was previously employed, I do not have Medicare part B. To obtain this, I had to get a document completed by my previous employer because I am asking to enroll outside of the open enrollment window. Finding this out has taken two months - we are without healthcare insurance and my husband needs medications for blood clot issues and depression (very expensive). I complete both forms and send second day delivery only to get them back a 1.5 weeks later. Hand written on the form and yellow highlighted is 'start date:'. No explanation - nothing. Now I have to call the office to understand what this means. She was curt and snotty to me. Told me how overworked they are. I asked why they did not just give me a call (my number was on the form). Her response was they are too busy. So instead of a quick call, someone took the time to hand write 'start date: on the forms, place them in an envelope, hand write my name and address on the envelope and throw it into the mail. Seriously? A call would have been quicker and provide significantly better customer satisfaction. And by the way, I just got off of a unpleasant call with Ms. D so the phone call you claim you are too busy to make was not avoided after all was it?
Last week (October 19), I was helped at your office by James at Window 5. I just wanted to inform you that he did an outstanding job in assisting me. He was thorough, patient and pleasant throughout the process.
I no longer want taxes taken out of my check what do I need to do
I called and opted to wait for a representative. Three minutes into the hold time I heard a ring, hold music stopped but the line was still live. Three minutes later I was disconnected. I called again and opted to wait for a representative. Six times during the hold music I heard a ring and went right back to hold music. The seventh time I was greeted by a representative and told her what happened. She stated that she was the only person answering phones and she didn't place me on hold. To her credit, she remained professional while I was explaining my experience. I did receive the information I was seeking when all was said and done.
We want to do a 'shout out' for the excellent service we received from the staff at the Range Ave office. We were confused as to where David's distributions were being sent so they immediately took action to suspend distributions until we could confirm where they were deposited. Our second visit to confirm all was set up properly we were surprised and pleased that staff was aware of our situation and ready to initiate solutions. We think this office is doing a GREAT job. Thank you Sally and David
Phone message does not give option to make an appointment.
Appaarently you still are having the same problem someone wrote about yesterday, the phone goes to a mailbox when you request to speak to a representative. This should of been fixed by now or at least an update on the phone. I need to know if there is a fax I can send disablilty report , it is due Sunday, so I have to get in today. FaX??? This is not okay the phones are not working still!!
I called and the menu said to press or say 0 for a representative. I pressed 0, I heard two telephone rings and then a recording that said I was in a mailbox that could not take any messages, and then your system hung up. I called again, pressed 0, the phone rang four times and then nothing -- no mailbox, no recording, nothing. Eventually, I hung up. You list a phone number, but it does not provide a way to communicate with you. How does one communicate with the SSA's Santa Rosa office?