****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday ClosedOFFICE IS LOCATED IN ST BETHLEHEM OFF WILMA RUDOLPH BLVD BETWEEN 101ST PKWY & TRENTON RD. TURN ONTO CENTER POINTE DR. OFFICE HALF MILE ON THE RIGHT SIDE OF THE STREET.
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (877) 531-4695 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
I want to report the dead of my wife. What do I need to do? Do I come into the office or can I report it over the phone?
I called today to check on my IRMAA paperwork that had been sent in 7 weeks ago. Although my paperwork was being handled by the Nashville office, Ashley was able to confirm the that it had been assigned to someone. That gave us peace of mind that we didn't need to resend the paperwork. I just wanted to compliment Ashley on her professionalism and her willingness to go the extra mile to get us an answer.
I have been trying to get an appointment w/the Social Security office for over a month and nobody will call me back and help.
I would like an appointment to speak to an agent.
They don’t answer their phones whatsoever, my wife has been on hold for an hour, they pick up the phone and hang up on you every time, they screwed us over on getting her new social because we were told the wrong information now have to wait a month for it to come in the mail.
Wow is all i can say. I am in the business of assisting people and this office is beyond rude and unhelpful. The people do not listen nor do they hear what is being said, they talk all over and they ask the same questions over and over again because they do not listen. I sent in all my information according to the website and she says well we cant take it. What do you mean? Insane, how do these people have jobs.
I had an appointment yesterday for my children and myself from my husband passing, the appointment was supposed to be at 11 and I waited until 130 before I started calling them from the missed appointment on their side. Over 7 phone calls ranging anywhere from 13 min to 40 min, each and every call resulted in some sort of disconnection on their air while never once reaching a live person. Aggravating and a waste of time.
VERY RUDE AND UNPROFESSIONAL STAFF AT THIS LOCATION. WAS MET AT THE DOOR BY A VERY RUDE SECURITY GUARD THEN CALLED THE NUMBER TO GET A APT AND WAS TALKED TO LIKE I HAD A 3RD GRADE EDUCATION. EVERYTHING ON THE WEBSITE SAYS YOU HAVE TO APPLY IN PERSON IF YOU ARE TRYING TO CHANGE YOUR NAME ON YOUR SOCIAL SECURITY CARD DUE TO MARRIAGE. I HAD ALL NECESSARY DOCUMENTS WITH PAPERS FILLED OUT AND WAS STILL TURNED AWAY, REALLY DONT MAKE SENSE TO HAVE TO SEND MY DRIVERS LICENSE IN THE MAIL OR PASSPORT WHEN I WAS STANDING RIGHT AT THE DOOR. YOU PEOPLE NEED TO SERIOUSLY THINK ABOUT THE PEOPLE THAT YOU ARE SERVING.
This office is terrible! Very rude people and do not give you any information you ask for and it takes them forever to answer the phone if they even do. How these people keep their jobs is beyond me!
I’ve been calling for two months. No return call.
I call the Clarksville office at 11:09 Wed. Jun 9th. After waiting The rep I got was VERY rude, keep talking over me, What little she told me involved printing out a form, but I don't own a printer. In the end she RUDELY hung up on me while I was still talking. She needs to be fired, becauses my taxes is paying her paycheck
I am trying to find out how You start to file for disability. What is the process and what do you need
My experience with this Social Security Office has been positive. Each person I have talked to has been very kind and courteous to me. They told me what forms to send in, etc. I did send them through the post office with 'signature' required. Yes, it cost me much more than a stamp but I wanted to have some way to trace it. Sad I couldn't just drive across town and drop them off. I do believe it's time to move on from COVID and provide full service once again!!
I am completely dumbfounded with this process. I have been divorced for almost a year and I just want to change my last name back to my maiden name and they refuse to process my information because I refuse to send in my original documents. This request is ridiculous. Why would I send in my Originals through the US MAIL? they lose my regular letters all the time. I am supposed to drive around with out my Drivers license? Just open back up so I can bring in the documents requested.
Wow I have never talked to more unpleasant representatives. Its very sad I have tried to call asking how to get my sons social security number and the reps are not only rude, but when trying to get the address to send our original document to the representative got annoyed when i ask if the address street is 2 words. Wow how can you employ people who hate there job so much that this simple question annoys them. This last representative hung up on me when I asked to continue with giving me the address, after I waited quite awhile to get through. The representative earlier had an attitude like I was bugging her asking questions about receiving this information. The times we are in are very sad.
Years ago lost ss card. Got another one. Worked for taxes years now 2 years telling me have different birthday not 24th. 2nd time in years it's done that. How can fix it again Thank you
Good morning. I just finished speaking with Bridget and Mr. Grimes on the telephone. They were both very pleasant and kind. They made sure that I got the information I needed and I felt better when I got off the phone. Mr. Grimes completed a few items for me while we were on the phone and told me he would get back to me today or tomorrow to finish the interview. Great service.
Pathetic service. This office refuses to do any work because of COVID and demands that original birth certificates and original ID be placed in the mail. I have been waiting six months to get a new SS card just to find out via a phone call that this office did not even process my application for a new card.and there is zero policy in place to allow for an appointment to show originals which would allow me to control these items and not the worthless US mail that is unreliable again because of COVID. COVID has become the go to excuse for the lazy, the worthless, the liars and the incompetent. Must be nice to be a government bureaucrat and get paid to do nothing. Worthless service.
I called the Clarksville TN SS Office. Spoke to a Ms. Lehman (sp?) I got married in October and sent in all the required documentation to change my name on my SS Card. I sent a letter requesting the change, the SS Form required, completed with all information, and a copy of my certified marriage certificate. I also sent a copy of my Drivers License and Passport, though that was not a specific requirement for my name to be changed. I stated so in the cover letter I mailed in. On December 8th I called and spoke to Ms. Lehman, she confirmed that they received my documents on Nov 9th and that it was being processed and I should have it in two more weeks. I told her that I'd called in November and was told 'two more weeks' before Thanksgiving, and I asked if there was a hold up. She told me she would send a message to the woman handling it and that 'you don't need to change your name, it's not required.' I told her that I know it isn't required, but I want to do it. She said that there shouldn't be a hurry because it's not legally required and argued with me about why I wanted to change my name. Finally I told her to please just send the message to whoever was dealing with it and ask them to please complete the request. On January 6th I called back, since it had been well over 2 weeks and I still had not received anything. This time I also got Ms. Lehman on the phone and I asked if there was a hold up since I had not received it yet. She proceeded to question my US Citizenship (I was born to military parents in the Panama canal zone) and told me that I had to send in my ORIGINAL drivers license and passport through the US Mail because I'd only sent copies. I told her that I sent my original certified marriage certificate, which was all that was required. She told me they couldn't take copies and that I needed to mail them my drivers license and passport (I recorded this entire call by the way.) I told her I wasn't going to mail my original drivers license or passport, but I would happily bring them in if they would make an appointment. She said they don't do appointments for name changes....I said you also don't need original drivers license or passport for name changes either. I asked to speak to a supervisor and waited on hold for several minutes. When she came back she told me that she could see that I was a US Citizen and that they didn't need my original drivers license or passport. It took her all of 2 minutes to complete the request for name change and tell me I would receive my new card in 7-10 business days. Why I had to go through her questioning my wanting to change my name and then questioning my citizenship, then telling me to mail in my drivers license and passport is completely beyond me. This woman should definitely NOT be dealing with the public with such an argumentative and misinformed attitude.
how do i replace my social security card? Can i do it online?
What do I need to being to get a replacement social security card? Do I just need id or do I have to have birth certificate too?
I am a greencard holder. I work as a freelancer and need my SSN to be able to get payed through Upwork. How can I make an appointment for October 1st?
The lady that helped me today was so helpful with all my questions. She brought clarity with her answers to all my questions. I really appreciated her kindness and for being so helpful. How wonderful the world would be if all were as kind as this woman was today.
I have been emailing and calling for 2 weeks now. I am trying to schedule an appointment.
When do you guys reopen for face to face service? I need to make an appointment to change my name since I have been married since first week of March.
I turned in aclaim for widows benefits on or about March 18of this year I was told I would be getting the. I haven't gotten anything or Havent heard anything.
I'M. MOVE. DOWN. THERE. IN. JAN. 3. 2020. FROM. HARRISBURG PA
Can you tell if this phone #855-631-2151 belong to any part of SSD benefits