****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment.
To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule
appointments in advance rather than walking in without an appointment.
Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
LOCATED AT 908 S. CARROLL RD., VILLA RICA, GA. FROM I-20, EXIT 24, TAKE HWY. 61 SOUTH TOWARDS CARROLLTON. YOU WILL PASS O'CHARLEY'S ON THE LEFT. THE NEXT LIGHT IS S. CARRROLL RD. ON THE CORNER OF S. CARROLL RD. AND HWY 61.
Top Online Services on SSA.gov
You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.
Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision
Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status
Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form
SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.
If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (866) 331-2318 to ask for an appointment with a Social Security representative.
Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.
You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.
How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.
The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.
Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record.
My Social Security Account
Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen.
Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card.
Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.
Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim
File the claim with the paying agency. (800) 772-1213.
Supplemental Security Income
Pays benefits based on financial need.
Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.
SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.
Excellent help. Someone tried to open a credit card in my name. Was worried about my social security check. She assured me that I was okay. Eased my concerns.
Ok..On hold for over an hour..answered all the questions. She asked for the deceased father's SS #, while I was trying to get it, she stated she could not hold on and hung up..This is so disrespectful because I held on for over an hour and we were on the phone for not even 3 minutes. I'm sure she has plenty of people to assist..but In the Name Of Jesus have a little patience. Not everyone is as AWESOME quick and on top of IT as I guess you think you are. Some of us are already having a tuff season, dealing with death and separation anxiety. You have control because we need you, and I feel YOU know that!
I received the best assistance from Anthony Hartley, from Villa Rica SS! After being told to call so many different offices to get my disability payments straightened out, even another employee at the same office told me I didn’t have all my documents in. He worked with me and for me, and I just received the deposit I had been waiting on! It’s the government, it may not be instant, patience is a virtue, deep breathing and not being short and mean- treat them like human beings too. I don’t think they enjoy not being able to be in the office either, they still will help you! Appreciate them!!
I am trying to get benefit for my grandson who is legally blind
Got a call from Debra (who left no extension # or direct phone # or email) regarding my application for SS benefits. Been waiting on phone 20min. would like to know how I can get in touch with her ASAP. Online application get message site is. not in service>. So frustrating.
Got a call from Debra (who left no extension # or direct phone # or email) regarding my application for SS benefits. Been waiting on phone 20min. would like to know how I can get in touch with her ASAP. Online application get message site is. not in service>. So frustrating.
I am going into the military and I need a copy of my social security card. My mom has tried for 14 years to try and get it. I need it now. My recruiters have been trying as well and we can not get anywhere. I need to make an appointment ASAP and know exactly what is needed to get this.
I would like to Schedule an appointment as soon as possible I have just got temporary custody of my daughters and I needed their Social Security cards for insurance.
This office needs to pick up the phone. I understand a 5-10 minute wait time but 1 hour to actually get a employee on the phone to get what you need is ridiculous and un- professional.
It is IMPOSSIBLE to get the Villa Rica Social Security office to answer the phone to attempt to make an in person appointment. I have talked to others who have had to travel as far as Columbus, Ga for an in person appointment. This is an issue. Extremely frustrating.
Finding it a challenge to send originals of the identity information required to get l a copy of toddlers SS card, I called and got Alyssa on the phone. She was rude, became frustrated and raised her voice when I asked if there was anyway I could schedule to bring the documents. I never got all my questions answered or got to a resolution because she hung up the phone on me. I called multiple other times hoping to get someone else but each time she answered and hung the phone up. The post-Covid processes are a bit challenging and can even be frustrating. To not have knowledgeable responsive customer support to help that process makes it even more difficult!
I received a call from someone claiming to be an investigator for the Social Security Office. When I returned the call it was answered by someone who did not speak very good English and I became suspicious. I did not give them any info. The number that they called from was 1 678 941 1348 Is this genuine or a scam?
GooD afternoon I am trying to CALL THE OFFICE BUT NO ANSWERED. I just need to know what form do I need to fill it out for change of my name . i got divorce and my name change .thank you in advance .
I spoke to Alyssa today about terminating my medicare. She walked me through everything to where the form was in front of me . This is the second time I have called and got a friendly, helpful and caring voice on the other line. Previously, I only got rude, unhelpful and irritated people. Great job on getting people that actually care!! Alyssa was amazing and I am sending my form to her personally knowing it will get handled. Thank you!!!
I need to know if I qualify for Social security benefits? Can you please let me know. Thank you have a blessed day Stay safe.
How do i get a replacement card
I need to have my direct deposit of my social security changed to a new bank. In the meantime my current bank has changed hands so when I talked to SSA they said they couldn't change it because the routing and account number didn't match what they have however my monthly checks are being deported into this bank . I am trying to close out this account and move to another bank Please advise .
I got married on June 6 I can’t do anything without my social security card be changed how can I do this if y’all don’t let people come in
I want the administrators at this office to know how unbelievably helpful your employee, Alyssa has been. I have had an on going situation with a issued deadline by which I needed to have shown that I am aware of the items required to complete my entry into the Social Security and Medicare payment system. The man who called from New Mexico left a number and extension but has not answered or tried to return my several voice mails to show that I am in compliance with the email that he sent me. In addition to not responding, the SS agent did not send the forms that were needed to complete the required tasks in the email. I would love to write a review about him. He speaks so fast and has an accent that it is impossible to hear his name.Giving him the benefit of the doubt, maybe he has no idea about what I have written. Maybe he is so snowed under with work that he cannot return my calls. Or maybe he just doesn't care and I am just one of many in the sea of bureaucracy that it doesn't matter to him That is why Alyssa is so refreshingly caring and her assistance is reassuring. Alyssa reviewed my file and sent me the forms. She tried to communicate with New Mexico that I had connected with SS. Alyssa is very efficient but has also gone above and beyond in trying to help me solve the issues that I have. She does not make me feel like just another patron even though the man in New Mexico does. Alyssa expresses concern about my well being and has made suggestions as what to do next, i.e. wait and call Friday because the mail will have been processed, attempting to contact New Mexico's office. What a wonderful employee you have. I feel like all will be well. Mary K Mallory
I would love a call from guy's please.
Need to know if I can send proof of check stubs through the email?
The service I received this morning was outstanding. The man who helped us was courteous and highly professional. Thank you so much. R. Garson
The gentleman who helped me with my change of address was very helpful and courteous.