Address

1111 Civic Drive,
Walnut Creek, CA - 94596

Phone

(877) 319-6042

Fax

(833) 950-2746

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Web address

http://www.ssa.gov/

Facebook

https://www.facebook.com/socialsecurity

Twitter

https://twitter.com/socialsecurity

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26 Comments

  1. Nov 8, 2023

    Able to do walk-ins or do I have to book an appointment to come in to the office?

  2. Mar 31, 2022

    I am EXPECTED to enroll in Medicare within a certain window of time, but I can't get through to anyone OR make an appointment at the office to get the answers I need in order to complete my enrollment. I wonder who I can elevate this issue to and get some resolution.

  3. Feb 2, 2022

    Arrived 5 minutes late to an appointment and they were gone.Told me to call to schedule a new appointment but kept on the phone more than 2 hours, finally they’re out of working time.

  4. Jan 27, 2022

    We are supposed to call them to make an appt. So when you call and stay on the line for half-hour, someone just hangs up. Tried many times already. Worst customer service!

  5. Nov 4, 2021

    They keep hanging up the call on me, just trying to make an appt. Can’t do that online.

  6. Jul 26, 2021

    This is disgraceful. I have called and tried to start benefits since turning 67 in June but need a consultation to discuss widows benefits, as well. No one ever calls me back. I need to know my best options/plan for elections that are available. In the meanwhile, my friend in Palm Springs heard about her ex-husband passing away. Within one week she had an informative conversation with her local office, made an election to switch to his benefits and is collecting. Walnut Creek is doing a very poor job on behalf of those of us who have worked long and hard and need their benefits with guidance.

  7. May 24, 2021

    how do i schedule an appointment to review my estimated benefit?

  8. Mar 1, 2021

    The automatic phone messaging system is disgraceful. Really,SSA could hire a talented 12 year old to design a much better one. I’m not joking. First I was informed that all field offices were closed except for appointment only visits. Then I was told that the office was open to the public from 9-4, M-F. I was asked if I wished to speak to an agent,. When I said yes I was sent onto a merry go round which offered me several options I did not want. Talking to an agent was not one of them. I tried this repeatedly with the same result. I had to resort to a phone call in the first place because the temporary account password sent to me does not my work. Both my spouse and I entered it correctly on several occasions and it always said that the password did not match information I had. on file. All I want is a copy of my 2020 earnings so I can file my taxes. If I cannot get it in person, online, or on the phone I really don’t know what I am to do. I’m sure whoever reads this, if anyone, cannot respond directly so I won’t ask for help. I guess I’m just stuck.

  9. Jan 20, 2021

    Como puedo recuperar un seguro perdido?

  10. Nov 24, 2020

    The women who answered my call decided to put me on hold with no prompting. I told her this isn't the way you offer assistance to Americans - she then hung up on me. I just want to get my social security card so I can get back to providing for my family. Not too impressed.

  11. Oct 29, 2020

    The office did not return my passport when applying for a replacement SS card. The office staff put the passport in a thin white envelope using the USPS. The envelope was ripped open and the passport was gone. I need to be reimbursed to replace the passport.

  12. Oct 9, 2020

    Hi, my Social Security came with the name of identification and incorrect. I'm having trouble making my Real ID. How do I make this change?

  13. Jun 9, 2020

    May i know if SS Walnut creek is in operation. I want to get an SSN.

  14. Feb 27, 2020

    I need to make an appointment but waited 57 minutes on hold only to be hung up on. Is there any way to get through?

  15. Oct 10, 2019

    Need to make an appointment for Medicare application.

  16. Sep 26, 2019

    I called to ask a question for my dad who has a speech impairment and the ss agent wanted him to say his name and birthdate which my dad did in the best way he could. It was shakey but clear. The agent said that wasn’t good enough and we’d have to go to the ss office. My dad can’t walk well. He is 94 and I said please let us do it on this call. The agent said You're not listening to me. It’s not working and you have to go to the ss office. Since when do agents act rude to a disabled person and not give him a second chance.

  17. Jul 31, 2019

    I need an appointment to apply for SSDI OR SDI. Please advise . Thanks

  18. Jul 26, 2019

    I called your general number 1 800 772 1213 number to set up an appointment. Wait times are 55 min. Which is kind of ridiculous Do you have a local number for the Walnut Creek office

  19. Apr 5, 2019

    I would like to make an appointment, to speak with someone about benefits, name change, address change.

  20. Jan 7, 2019

    I want to know how to make apptionment

  21. Dec 11, 2018

    Is there a way for me to set up an appointment without having to wait 50 minutes on the phone to connect with a person? I've received notices of overpayment for my son's SSI disability payments as his trustee and would like to request a waiver of this decision or at least discuss it further. I work and would like an appointment if possible. I can be reached at the above email address. Any assistance will be greatly appreciated.

  22. Jul 3, 2018

    I came at 8:45am without an appointment. There was a long line to register. I got my number and was called for verification at around 9:30am. I was told that someone will call me shortly. The purpose of my visit was to settle my part b premium. It is a revenue for the government. It is now 11:00 and still waiting. The security guard was exercising his power and asked me to step outside to get my phone call. My call was to let my caller know I was calling her back. I didn’t want to leave the room because I didn’t want to miss the notification. The security guard should be more reasonable and should not have a power trip.

  23. Jun 15, 2018

    This department made a mistake sent me a letter that stating I am deceased in 2006 instead of stopping my disability checks when I had informed them on the phone that I was working .Years later they sent me letter saying that I was overpaid when I was on disability. I told them it was not my fault but still they keep sending me bill. I have tried to talk to worker there but he never returned my call or respond to my letter that I have sent to him. I was forced to pay that bill. I request the reconsideration.

  24. Mar 12, 2018

    This is a compliment about the woman working window 6 at about 11:30 March 12, 2018 at the Walnut Cree facility. Recognizing my wife and I were both seeking replacement cards, she went out of her way to call us both together. In addition, she made the process fun. What a pleasure to have her help us. She did her job with humor and efficiency. Thank you.

  25. Aug 2, 2016

    We went to the Walnut Creek office this morning without an appointment and were amazed at how friendly and efficient everyone was from the guard to the lady behind the window. This office is a model of how a Government Agency office should be run. Congratulations and thank you.

  26. Jun 22, 2015

    I wish the information you have listed at this site regarding making an appointment was available at the more obvious main social security administration site. I tried to find information at that site that would have allowed me to make an appointment. There was no phone number to call WC on the WC listing to make an appointment nor was there an obvious direction to this site. Making an appointment with the office would have saved me valuable time. Secondly, I wanted to let you know that the experience, once I got to the check-in person, was efficient, understanding and friendly. The people who work at WC deserve high praise for their attitude. Thank you!



Did you see a problem with this listing?

****IMPORTANT: Social Security offices are offering more in-person appointments and have resumed in-person services for people without an appointment. To avoid waiting in line, they strongly encourage people to use the online services at https://www.ssa.gov/onlineservices or call them to schedule appointments in advance rather than walking in without an appointment.



Social Security Office Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

The Walnut Creek Social Security Administration Office determines eligibility and pays benefits to those entitled to survivor benefits. Determines eligibility and pays benefits to the entitled legally blind. Determines eligibility and pays retirement benefits to those entitled aged 62 and older.



Top Online Services on SSA.gov

You can go online at: https://www.ssa.gov for the following services. You can take care of these things without making an appointment at your local office.

Apply for Benefits
- Apply for Retirement Benefits
- Apply for Disability Benefits
- Apply for Medicare Benefits
- Appeal a Decision

Check Your Account Information
- View Your Latest SS Statement
- Review Your Earnings History
- Estimate Your Retirement Benefits
- Check Your Application Status

Updates To Your Account
- Change Your Address
- Direct Deposit Setup and Changes
- Print Proof of Benefits
- Print Out Your 1099 Form

SSI makes monthly payments to people who have low income and few resources and are:
Age 65 or older;
Blind; or
Disabled.

If you are applying for SSI, you can complete a large part of your application by visiting our website at www.socialsecurity.gov. You also can call us toll-free at (877) 319-6042 to ask for an appointment with a Social Security representative.

Parents or guardians usually can apply for blind or disabled children under age 18. In some cases, other third parties can apply for children.

You should bring certain items when you apply. Even if you do not have all of the things listed below, apply anyway. The people in the Social Security office can help you get whatever is needed.
Please bring:
- Your Social Security card or a record of your Social Security number;
- Your birth certificate or other proof of your age;
- Information about the home where you live, such as your mortgage or your lease and landlord's name;
- Payroll slips, bank books, insurance policies, burial fund records and other information about your income and the things you own;
- The names, addresses and telephone numbers of doctors, hospitals and clinics that you have been to, if you are applying for SSI because you are disabled or blind;
- Proof of U.S. citizenship or eligible noncitizen status; and
- Your checkbook or other papers that show your bank, credit union or savings and loan account number. If you are approved for SSI, you must receive your
payments electronically. Payments may be made via direct deposit, the Direct Express® card program or an Electronic Transfer Account. For more information, visit www.GoDirect.org.


How to apply online?
Visit www.socialsecurity.gov and select 'Apply online for disabilitybenefits.'
Fill out the Disability Benefit Application
Answer the questions on the Adult Disability Report
Mail or take the documents to this Social Security office.

The online forms are available to you seven days a week during the following hours (Eastern time):
Monday-Friday: 5 a.m. until 1 a.m.
Saturday: 5 a.m. until 11 p.m.
Sunday: 8 a.m. until 11:30 p.m.
Holidays: 5 a.m. until 11 p.m.

Opening Up a MySocialSecurity Account
If you paid in to Social Security or are looking for benefits, you will need to open a 'my Social Security' account. This is an online account directly from the Social Security Administration that lets you keep track of and manage your SSA benefits, and allows you to make changes to your Social Security record. My Social Security Account

Getting a Social Security Card OR Replacing A Social Security Card OR Correcting A Social Security Card
1. Learn what documents you'll need to get an original, replacement, or corrected Social Security card, whether it's for a child or adult, U.S. citizen or noncitizen. Documents List.
2. Read the instructions for and fill out an application for a new, replacement, or corrected card. Social Security Forms
3. Social Security cards aren't processed online. Print your application and find out where to take it in person or mail it.

Missing Social Security Checks or Payments
Contact the agency. The paying agency will provide you instructions on how to file a claim File the claim with the paying agency. (800) 772-1213.

Supplemental Security Income
Pays benefits based on financial need.

Social Security Disability
Public social insurance programs that replace income lost because of a physical or mental impairment severe enough to prevent a previously employed person from working. Monthly cash benefits are paid to the eligible individual with a disability and his or her eligible dependents throughout the period of disability.

SSI
SSI benefits also are payable to people 65 and older without disabilities who meet the financial limits. People who have worked long enough may also be able to receive Social Security disability or retirement benefits as well as SSI.

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User Questions & Answers

























Frequently Asked Questions

Can I do an application online for social security
Yes. You can apply for benefits online (retirement, disability, medicare). Visit https://www.ssa.gov.
How do I apply for a replacement Social Security number card?
There is no cost to obtain a free or new Social Security Card. Get an application at this web link: https://www.ssa.gov/forms/ss-5.pdf. Then, either mail in your application or visit your local office. Try to make an appointment before visiting your location Social Security Office.
How do I change or correct my name on my Social Security number card?
If you legally change your name due to marriage, divorce, or any other reason, you need to go to your local office.
How do I apply for Social Security retirement benefits?
It is recommended that you apply for retirement benefits three months before you want your payments to start. Applying online at https://secure.ssa.gov/iClaim/rib. One or more of the following documents may be needed in order to apply online. The end of the online application will provide instructions on where to submit them. The documents we may ask for are: Original birth certificate or other proof of birth [more info] (You may also submit a copy of your birth certificate certified by the issuing agency); Proof of U.S. citizenship or lawful alien status if you were not born in the United States [more info]; Copy of your U.S. military service paper(s) (e.g., DD-214 - Certificate of Release or Discharge from Active Duty) if you had military service before 1968; [more info]; and Copy of your W-2 form(s) [more info] and/or self-employment tax return [more info] for last year.
I see a problem with a listing, who do I contact?
If you see a listing problem please just contact us through the comment form below.
How long will it take to get a Social Security card?
The Social Security Administration will mail your Social Security card as soon as they have all of the necessary information and have verified the appropriate documents. Generally, you will get your card within 10 business days from the date on your receipt.
How long would it take to get by mail my Disability Benefits Award Letter?
An award letter, AKA award notice, is what shows that a claim for benefits has been approved.
The Award letter is usually mailed to the recipient within a few months of Social Security approving their benefit application.
The Social Security office does not have an established deadline for mailing the award letters. Some claimants will get their letters even after Social Security has issued their first benefit payment or earlier than that.
The wait is longer if your case was decided on a hearing.
Apply for Benefits Here.
Can I schedule, reschedule, or cancel an appointment with Social Security, through your website?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly.
If I give you my Social Security Number and personal Information, can you check the Status of my case or check my application status?
No. We do not have direct contact with any of the offices listed on our website, we only provide the locations with the contact information, you must call them directly. We strongly advise that you do not provide your Social Security Number or personal information through this website or any other website. Contact your local Social Security office directly in order to obtain your case status or for more information.
What is SSI (Supplemental Security Income)?
SSI provides monthly payments to adults and children who have low income, few resources, and who are blind or disabled. SSI also provides monthly payments to people age 65 and older with limited income and resources, who are not blind or disabled.
How Much Can You Get from SSI?
The basic monthly federal amount for 2021 is the same nationwide:
$794 for one person, or
$1,191 for a couple



Not everyone gets the same amount. You may get more if you live in a state that adds money to the federal SSI payment. On the other hand, you may get less if you have other income such as wages, pensions, or Social Security benefits. You may also get less if someone pays your household expenses. You may also get less if you live with a spouse and he or she has income.
Should I Apply for SSI?
To get a monthly payment you must:
Be at least age 65 OR be blind or disabled;
Have limited income (wages, pensions, etc.);
Have limited resources (the things you own);
Be a U.S. citizen, a national of the U.S., or some noncitizens; and
Reside in one of the 50 States, the District of Columbia, or the Northern Mariana Islands.

Exception: The children of military parent(s) assigned to permanent duty outside the U.S. and certain students temporarily abroad may receive SSI payments outside the U.S.
How Can You Apply for SSI?
You can apply for SSI by calling our toll-free number at 877-483-0689. The phone lines are open between 8 am and 7 pm. Office staff can provide more information about SSI and schedule an appointment to take your application over the telephone.

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